GlossaryTimesheet and job management glossary.
Definitions of the key terms in tracking hours worked, managing jobs and controlling company costs.
- Timesheet
- A timesheet is a tool used to record hours worked on activities, customers, projects and jobs. It tracks the time spent by staff and supports cost control.
- Time tracking
- Time tracking is the process of recording the hours worked by employees, technicians or contractors. It is essential for job control and for measuring productivity.
- Job
- A job is a set of activities carried out for a specific customer or project. Each job can have its own time, costs and financial targets to monitor.
- Job management
- Job management covers everything needed to plan, monitor and control the time, costs and financial results of a project or service call.
- Actual reporting
- Actual reporting means collecting and analysing the activities and hours actually carried out, in order to compare them with what was planned.
- Profit margin
- The profit margin is the difference between a job's revenue and its costs. It is one of the main indicators of a project's profitability.
- Profitability
- Profitability measures the ability of a job, a customer or an activity to generate profit for the company.
- Hourly cost
- The hourly cost is what one hour of a person's work costs the company, including salary, social security contributions and overheads.
- Cost centre
- A cost centre is an organisational unit used to allocate and monitor costs relating to departments, activities or projects.
- Activity
- An activity is a single task carried out by a person within a job, project or service call.
- Customer
- The customer is the party on whose behalf a job, project or service call is carried out.
- Project
- A project is an organised set of activities aimed at a specific goal within a defined time and budget.
- Service call
- A service call is an activity carried out at a customer's site for installation, maintenance, support or specialist assistance.
- Service report
- The service report is the document describing the work done, the time spent and any materials used during a service call.
- Field technician
- A field technician works at customer sites or construction sites and records activities, times and service calls directly from the workplace.
- Timesheet app
- A timesheet app is a mobile application for recording hours worked, activities and jobs from a smartphone or tablet.
- Dashboard
- A dashboard is a screen that gathers indicators and data to monitor activities, costs, hours worked and job progress.
- KPI
- KPIs (Key Performance Indicators) are indicators used to measure company performance and assess operational efficiency.
- Management control
- Management control is the set of activities used to monitor a company's costs, revenue and financial results.
- Resource planning
- Resource planning means assigning people, time and activities to the various jobs or projects.
- ERP
- An ERP (Enterprise Resource Planning) system is business software that integrates the main company processes, such as administration, sales, purchasing and production.
- eSOLVER
- eSOLVER is an ERP system used by many Italian companies for administrative, commercial and production management.
- ERP integration
- ERP integration lets timesheet software and the company's ERP exchange data, avoiding manual entry and duplicates.
- API
- APIs (Application Programming Interfaces) let different software applications communicate and exchange information automatically.
- Ticket
- A ticket is a request for assistance, maintenance or support that creates an activity to be managed and monitored.
- SLA
- An SLA (Service Level Agreement) defines the service levels agreed between supplier and customer, including response and intervention times.
- Workflow
- A workflow is an organised sequence of activities describing how a business process is handled.
- Resource
- A resource is a person, a team or another company asset involved in carrying out activities and jobs.
- Operational efficiency
- Operational efficiency measures the ability to carry out activities making the best use of time, resources and costs.
- Business intelligence
- Business intelligence covers the tools and methods that turn company data into information useful for strategic decisions.
- Attendance sheet
- A document used to record employees' attendance hours during the working day.
- Hours reporting
- The process of collecting and presenting the hours worked for customers, jobs or projects.
- Digital timesheet
- A software system for recording and monitoring hours worked without paper documents or spreadsheets.
- Activity management
- The process of planning, assigning and monitoring the activities carried out by a company's staff.
- Timesheet software
- An application used to record hours worked, activities, customers and jobs in a central, controlled way.
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